2025

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UI/UX, CRO

Toteat - Web ecosystem

Corporate site design, launch and growth optimization on the Progress Sitefinity CMS platform for Toteat, a restaurant SaaS based in Chile. It started with a much smaller in-house Vue 3 scope and grew into a core pillar of Toteat’s 2025–2026 marketing strategy, focused on organic positioning across Chile, Mexico, Peru, Colombia, and Argentina. I owned UX/UI, Analytics and CRO for this projext, working hands-on with the dev, product and marketing teams.

The Objective

Drive lead organic acquisition and quality, unify measurement and enable continuous CRO from the site. Establishing a solid baseline to activate Toteat’s organic traffic and acquisition at long term across all markets.

What I learned

The first challenge was shipping something scalable fast. I opened Figma, audited Toteat’s existing design system and site architecture, gathered feedback from key stakeholders, mapped the customer journey, documented potential user pain points, and iterated. The scope expanded into a full ecosystem with dynamic content: Pricing, Clients, Success Stories, Blog, Landing Pages, Partnerships, Personalization, and much more.

It was a beautiful challenge, and with the right team we delivered on time. Kudos to Mauricio, Aron, Laura and the LFI team. ❤️

The Challenges

  • No prior SEO authority or initiatives
  • CMS migration and reindexing volatility
  • Fragmented tracking (legacy landings, blogs, sites without data)
  • Help Center off-domain and unindexed
  • Spam/fake leads and duplicate submissions across all channels
  • SEO debt: 404s, metadata, schema, country inconsistency
  • Tight timeline
  • Lack of documentation

Approach

  • UX/UI:
    Design of reusable Sitefinity components within a complex CMS enviroment, improved microcopy and phone validation, segmented “thank you” pages and content customization.

  • Technical SEO:
    New URL structure, Redirects, 404 cleanup, robots/sitemaps, dynamic metadata and schema; fixes in Pricing and Blog.
  • Data & Tracking:
    GA4 key events, submission de-duplication, UTM hygiene, PostHog dashboards.
  • Information Architecture & Content:
    Migrated benefits, referrals, partnerships sections; brought the "Ayuda Toteat" pillar onto the main domain; cleaned heading taxonomy.
  • A/B & Experiments:
    Native Sitefinity Insight A/B; country experiment, CTA validation.
  • Ops:
    Impact-based prioritization with LFI, backlog, changelogs, ongoing QA.
  • Follow ups
    Monthly site projects and updates with each country manager.

Results

  • Organic trend up after go-live and early SEO sweeps
  • ~90% fewer 404s and consistent metadata
  • Faster, clearer forms with higher conversion rates (from 1% to 4-5%)
  • A/B testing pipeline unblocked for fast iteration
  • 2× organic visits after the third month live

CRO examples

  • Submit de-dupe + progressive button states (“Sending”/“Sent”)
  • Phone validation + country aware microcopy
  • Value-based “thank you” pages to drive next steps
  • Quick H1/CTA tests and social trust components
  • PostHog funnels to surface friction and prioritize fixes

Stack: Sitefinity, GA4, GTM, PostHog, Clarity, Vue 3 and Next.js for legacy website.

Role: Lead UX/UI + SEO + Analytics. Website owner, hands-on with the dev team.

Díptico toteat

Collaborators

LFI, Engineering team

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